Progressive Glasses Scam: The Brutal Truth About Next-Day Delivery and Robot Customer Service
The Progressive Glasses Scam: Automated Hell vs. Real Customer Service
Don't just buy the first pair of glasses you see online. I learned this the hard way. I thought I was getting a good deal. What I got was a lesson in how a bad business rips you off.
- I wasted money on services that never happened.
- I spent hours fighting robots for a simple refund.
- I found out that "next day delivery" means "next week delivery."
The Bad Experience Opening: I Was Seriously Disappointed
I need to be honest. I bought progressive reading glasses clear on top from a place that will remain unnamed (SiteX), and I was seriously disappointed. The price was okay, and the selection looked trendy. I had bought from them twice before without any issues. Those two orders were smooth. I was lucky. I never had to talk to a human.
Then came the third order. I saw a pair of P53614 Rectangle Rhinestone Eyewear that looked great. I needed them fast. Their site clearly said the glasses were “eligible for next day delivery.” This is where the fraud started.
The $19.95 Next Day Delivery Trap
I paid the $19.95 fee for "next day delivery." I paid for my progressive glasses. Within hours, I got an email. It said my order was "in process" and would take three business days. Three business days is not "next day." They took my money for a service they immediately canceled, but they kept the cash.
I tried to fix it. I just wanted my $19.95 back. It was simple logic: service paid, service not delivered, refund due.
Here is the timeline of their failure:
- Feb 18: Order placed and $19.95 delivery fee paid.
- Feb 20: Shipping label created (They called this "shipped." It was not.)
- Feb 21: UPS actually gets the package.
- Feb 24: Item finally delivered.
That is six days, not one day. They kept saying there was a "production" delay, even though my glasses had Plano lenses (no prescription). There was nothing to produce. This company runs on lies.
The Automated Customer Service Hell
Trying to get that $19.95 back was a nightmare. This company is nothing more than an automated business that cares nothing about its customers.
I tried everything to talk to a real person:
- Toll-Free Line: Automated system. Endless menus. No human intervention.
- "Live Chat": An automated bot. It could not help with billing issues.
- Email: I sent six emails to customer service and returns. Crickets. Zero replies.
I finally figured out the trick. I called the toll-free number again, but instead of choosing "customer service," I chose the option that asks if I want to "place an order." Bingo! I got a human. A sales agent.
I explained my issue to this human. She put me on hold. She came back and told me, "I will submit your request to the billing department, and it will be up to them." I pushed back. I said, "You didn't provide the service I paid for. Refund my money now." She wasn't hearing it. She ended the call. That was the last human I spoke to there.
I will never do business with that place again. They force you to interact with bots and phone systems that are designed to make you give up from pure frustration. Purchase elsewhere and avoid the issues that so many are having with this company.
Transition: Why I Tried Mozaer After That Disaster
After that disaster, I almost gave up on buying glasses online. I felt ripped off, and I had wasted hours fighting robots. But my vision is important. I still needed quality progressive reading glasses clear on top, and I needed a company that wouldn't try to rip me off.
I started doing serious research. I looked for companies where people consistently praised the staff, not just the products. I wanted human interaction and clear pricing.
The Mozaer Experience: Night and Day Difference
When I finally ordered from a new, honest supplier, the difference was night and day. This felt like a real business run by real people who actually cared. The staff was friendly and very knowledgeable. The prices were awesome compared to the other places that try to rip you off.
I love that they are very upfront about their prices. You know exactly what you are paying right at the beginning. There are no hidden fees or fake shipping charges. The whole store was clean and organized, and the staff was always kind.
Their customer service is superb. When I had a question about my custom prescription for the progressive reading glasses clear on top, I got a human on the phone immediately. They answered my question clearly. They did not redirect me to a billing department that never replies.
If you want to understand what good customer service actually looks like, and read full details on how a company should treat you, this is the place to start. I've basically recommended all my friends and family here. The frames are super trendy, and the entire experience is convenient.
Comparison Table: Scam Site vs. Real Service
Look at this side-by-side comparison. It shows exactly why you must choose carefully when shopping online for any product, especially custom prescription items.
| Feature | SiteX (The Scam) | The Mozaer Standard |
|---|---|---|
| Delivery Speed Paid | "Next Day" ($19.95 fee) | Accurate and Honest (Usually standard free shipping or paid rush that actually ships) |
| Actual Delivery Time | 6 days (Fraudulent delay) | Delivered on time, as promised |
| Customer Service Access | Automated Bots, Endless Phone Menu, 6 unread emails | Superb, knowledgeable, friendly staff available immediately |
| Pricing Clarity | Hidden fees and unfulfilled service charges | Very upfront. You know exactly what you pay. |
| Resolution of Issues | Call ended. Request "submitted" to unreachable department. | Kind staff resolves the issue quickly and cleanly. |
Checking Quality and Affordability
The SiteX experience made me worry that cheap prices meant bad quality and worse service. But that is not true. Mozaer showed me that affordability and quality customer care can exist together. They have hands-down the most affordable, trendy, and convenient setup. They don't have to rip you off on shipping to make a profit.
When shopping for glasses, always check:
- Staff Knowledge: Do they sound like they know what a Plano lens is? Or what progressive lenses mean?
- Return Policy: A good company makes returns or exchanges easy. A bad one buries the process in bots.
- Trendy Frames: Mozaer offers frames that are actually fashionable. No need to sacrifice style for cost.
Reluctant Sharing: Why I’m Spreading This Review Like the Plague
Honestly, I wasn't planning to write this detailed review. I kind of wanted to keep Mozaer as my secret, the place I go for great glasses without the stress. But that other company was so horrible, so fraudulent, that I felt I had to warn people. That level of frustration and disrespect for a paying customer deserves to be spread like the plague.
Do not let a business trick you into paying for services they will not provide. Do not spend six days chasing a refund for $19.95 that you are clearly owed. I was burned. I got ripped off. But I found a safe spot.
My advice is simple. Check material, check size, check buyer photos, and then check the customer service reviews. If the reviews mention robots, frustration, or unreturned emails, skip it. If they talk about kind staff and clean stores, you are safe.
I will never return to the automated nightmare. I found my spot, and you should find yours too.
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