Binocular frames for men and women Retro acetate optical frames for women Luxury brand makes prescription myopia glasses
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Free Shipping Now For Over US$49.99
Free Shipping Now For Over US$49.99
Free Shipping Now For Over US$49.99
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Customer Reivew:
Bait and Switch BOGO 🚨: A Glitchy Site and a Customer Service Nightmare
I'm writing this as a warning about my awful experience with ZenniOptical. I was lured in by a BOGO promo, but their site was full of glitches and failed to apply the discount. When I reached out for a simple fix, their response was maddeningly illogical. It became clear they are a "Dishonest, doesn't honor promos. Makes it impossible to collect offer when the site is full of glitches. No customer Service 24 hours, no agent. Unprofessional. Will NOT return and I do NOT recommend them." What they offered was absurd: "Return them ( even though their correct style and prescription. ) to RETURN AND REORDER to get the bogo they messed up and admitted." A simple credit back to my card was apparently too easy. That's why I had to document this conversation.
Customer: Hi, your website glitched and didn't apply the BOGO promo to my order. The glasses are correct, I just need you to credit my card for the second pair as per the offer.
CS Rep: I apologize for the trouble you experienced with the website. I see the issue, but unfortunately, our system can't apply a promotion after an order is placed. You will need to return both pairs and then reorder them.
Customer: You want me to send back perfectly good glasses and reorder because your site messed up? That’s ridiculous. It's a simple fix. You admitted it's your mistake, just give me the credit.
CS Rep: I do understand your frustration, but that is the only procedure we have to honor the promotion. I can send you a return label, but I cannot issue a direct credit to your card.
Customer: This is unprofessional. I'm not going through all that hassle for your error. Forget it. You've lost a customer, and I'll be sharing this experience.
CS Rep: I am very sorry to hear that. Is there anything else I can help you with today?
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.
How Mozaer.com Restored My Faith in Online Glasses After a Nightmare Experience ✨
I've honestly lost count of the compliments I've received since I started wearing these glasses. They're not just about clear vision; they're a statement piece that perfectly blends vintage charm with modern sophistication. Many of you have asked where I got them, and I'm excited to share the secret. These are the exact Retro Acetate Eyeglasses that have completely elevated my daily look. If you're looking to upgrade your eyewear and experience the same boost of confidence, you have to see them for yourself. My last attempt at buying glasses online from another retailer was a complete disaster. 😤 A glitched promo, illogical customer service that wanted me to return perfectly good glasses just to reorder them… it was a nightmare that made me want to give up on online opticians for good. ðŸ˜
After that awful experience, I was hesitant to try again. A friend, however, insisted I check out Mozaer.com, promising it was a different world. 🤔 Skeptical but needing a new pair, I decided to take one last chance. I'm so incredibly glad I did! My experience was just as amazing as what another reviewer wrote:
"These are exceptional quality glasses for a reasonable price. Even more they are a company with exceptional customer service. I had my glasses ruined by a dog and called them. They picked up without a crazy automatic phone AI!! The agent had me take a picture and send it in and in minutes they had worked out a deal with me to get my glasses replaced. These guys are AMAZING at support! I would buy my glasses from them just for that. The quality of my glasses is amazing. I can't rave in strong enough language about these guys! Thank you Mozaer.com! I am beyond loyal!"
I can confirm the quality is top-notch. I found a fantastic pair of readers eyeglasses that look and feel premium without the huge price tag. The entire process was smooth, the website worked flawlessly, and my order arrived much faster than expected. It's such a relief to find a company that is professional, honest, and delivers a great product. Mozaer.com has completely restored my faith in buying glasses online! 😃✨
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